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Privacy Policy & Cookies

Privacy Policy & Cookies

This website is operated by Urban Ivy Aromas. Throughout the site, the terms “we”, “us” and “our” refer to Urban Ivy Aromas. At Urban Ivy Aromas we are committed to maintaining your privacy. Our Privacy Policy Statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website. 


When a purchase is made on our site we ask for name, telephone number, home address, email address and we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests. 


Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Urban Ivy Aromas. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences: 

  • All email messages and email newsletters will contain information on how you can unsubscribe; or you can 

  • Send an email to our customer services division at writing "Unsubscribe" in the subject heading; or 

  • Contact our customer services division - see the "Contact Us" (contact us page) section; or 

  • Write to us at: 

  • Customer Services, Urban Ivy Aromas, 55 Ivymead Mews, Altnagelvin, Derry/Londonderry, BT473FH

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.  


This website uses cookies to collect information. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). 


Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld devices when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies, in general, you can visit 


Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details. 

We use cookies on this website for the following main purposes: 

  • For technical purposes essential to the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products; 

  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website; 

  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns. 

  • Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.